1. It isn’t actually the change that causes resistance, it’s the transitions
2. Change is situational: The new boss, position, or process are new situations many of us want to avoid, even when the outcome is positive
3. Transition is the psychological process people go through to come to terms with the new situation
4. Change is external; transition is internal
5. The starting point for transition is not the outcome
6. Transition starts with an ending – paradoxical but true
7. It’s the ending that you will have to make to leave the old situation behind
8. Transition begins with letting go of something
9. Unless transition occurs, change will not work!
10. Leading by example is usually the best place to start
