Intense program designed to improve customer service and drive operational efficiencies GLASTONBURY, Conn.--(Business Wire)-- Open Solutions Inc.®, a leading provider of integrated enabling technologies for financial services providers throughout the United States, Canada and other international markets, announced the internal launch of its Lean Six Sigma for Service Program. Lean and Six Sigma are business management strategies designed to drive speed and quality in company processes to maximize value. Open Solutions has deployed an intensive program designed to build a culture of continuous improvement, drive workflow efficiencies and improve the quality of customer service throughout the organization. Nine Open Solutions employees representing various functional areas of the company recently completed the first phase of training. Once the first wave of training - scheduled to conclude in November 2009 -is completed, the company will have a total of 11 Black Belts/Master Black Belts to lead and execute the company`s program. Measurable performance metrics have been designed and will be implemented company-wide to measure and improve client satisfaction levels. Additionally, a formal "voice of the customer" survey has been implemented and the results are analyzed monthly. The results are being used to quickly identify areas that need improvement and deploy solutions. Open Solutions` Chief Marketing Officer David Mitchell said, "Open Solutions is committed to continuous improvement. We are very proud of this first wave of candidates and are looking forward to many more future training opportunities. Lean and Six Sigma are highly respected and sophisticated methodologies employed by some of the most successful companies in the world, and are designed to build cultures of excellence, both in processes and employee skill development. We understand that when processes are efficient, everyone benefits, most importantly though, our clients will benefit from the improvements across the company." Lean and Six Sigma are business-management strategies that have been tailored by firms such as Bank of America and GE to drive process speed and quality in the financial services and high-technology industries. Lean Six Sigma combines the speed improvements that come from using Lean principles with the quality improvements that come from using Six Sigma. Lean focuses on improving the speed of a process and the elimination of waste, primarily by eliminating non-value added steps. Six Sigma is a disciplined, data-driven approach and methodology for eliminating errors in any process - including transactional and service processes. Open Solutions` program is headed by Rob Pinataro, vice president of Strategic Business Engineering. Pinataro is a former GE Six Sigma Master Black Belt who holds an M.B.A. from the University of Pennsylvania`s Wharton School, a M.Sc. from the University of Portsmouth, England, and a B.S. from the U.S. Naval Academy. About Open Solutions Open Solutions Inc. offers a fully featured strategic information management product platform that integrates core data processing applications built on a single centralized Oracle relational database, with Internet banking, cash management, CRM/business intelligence, financial accounting and management tools, profitability tools, wealth management, imaging, digital documents, interactive voice response, technology services, HSAs, payments and loan origination solutions. Open Solutions` full suite of products and services allows banks, thrifts, credit unions and financial services providers in the United States, Canada and internationally to better compete in today`s aggressive financial services marketplace, and expand and tap their trusted financial relationships, client affinity, community presence and personalized service. Editor`s Note: The correct usage of the company name, Open Solutions Inc., is either referring to it as Open Solutions Inc. or Open Solutions. Open Solutions no longer uses the acronym of OSI to refer to the company. Open Solutions Inc. Deborah Katz, 860-815-5385 VP, Corporate Marketing deb.katz@opensolutions.com www.opensolutions.com or Media Contact for Open Solutions Andrew McCaskill, 678-781-7210
